Shipping & orders
Where is my order coming from?
I am from the Czech Republic and everything I sell is shipped from over here!
Which countries do you ship to?
I ship to the EU, and several international countries. If your country is not on the list, please contact me and I will look into it!
I currently cannot ship to the USA due to tariffs.
How and when will my package arrive?
I use the Czech Post to deliver your mail. You will receive a tracking number with your order when I send it to you. You can check up on your mail at the Czech Post Track&Trace website!
For EU, your mail should reach you in 1-2 weeks. (+1 week handling)
For international orders, it can take more than 2 weeks. (+1 week handling)
Please add about 1 week to the expected delivery time for handling - I am a one woman business and usually pack all the orders on my own, with the occasional help of my mom, and sometimes it takes a while!
Will I have to pay import taxes/custom duties?
If you're outside of the EU, your package will come with a customs form.
You may have to pay custom duties or import taxes based on your country laws as the package reaches your country. If you need help with the information to give to your government like weights and prices, contact me!
What if there's an issue with my order?
If your order arrives damaged, seems to be stuck on the way or there's any other issue with it, you can contact me and I'll do my best to resolve it!
Products
How are your products made?
I illustrate all of the products you see here myself. I either use my iPad with Procreate or traditional media. All of the texts in the books and calendars are also written by me.
Most of my products are printed professionally here in Czechia.
Is the packaging sustainable?
I try my best to get your products to you in sustainable packaging.
The cardboard envelopes are fully recyclable, and I use paper or biodegradable plastic (made from cornstarch, industrially compostable) to wrap your products. I always label biodegradable plastic with a sticker.
The only actual plastic you will find on my packaging is on the washi tapes and sticky notes.
Will *out of stock product* be restocked?
Very likely yes! I order products in smaller batches to make things more sustainable for me, and sometimes they get sold out. Unless stated otherwise, I will usually restock an out of stock product. Please know it might take a while to get it printed though!
Have I not answered your question? Feel free to contact me, I'll try my best to help!